1. Check in

Staying on a static houseboat means a new experience for the vast majority of time-sharers.

The accommodation, although similar to that of a traditional timeshare apartment or lodge…is different! It is floating on the water!!!

It is sometimes possible for land based resorts to leave a key hanging outside the office, should you arrive late.

However, please note that for reasons of health and safety, this is not possible at Canaltime Houseboat resorts. It is essential that you arrive promptly in order to check-in enabling staff to check you in and get you on board your allocated boat. A boat will bring wonderful new experiences but it can also bring with it, new dangers.

We have therefore set specific arrival times for guests and these are set out in your confirmation of booking. Please contact the marina by telephone, fax or e-mail at least 24 hours before your designated check-in day to indicate your expected arrival time. If you are compelled to leave a voicemail message, please leave a contact number. Please help us to help you. Thank - you very much.

Upon arrival, you will be warmly welcomed at Reception. You will then be asked to sign our ‘Arrival Agreement’. click here to view a sample document. Please note that the company reserves the right, at its own discretion, to alter any or all of the terms and conditions of the Arrival Agreement without notice. Please note that a deposit of £300.00 is payable by credit card only. Personal cheques will not be accepted under any circumstances. The deposit is refundable subject to the houseboat and its inventory being in the same condition as you found it.

You will also be asked to pay a utility fee, currently £94.95 This fee is payable for each week of occupancy or part thereof and covers the cost of gas, electricity and a mid week towel change. It can be paid by credit card, debit card or in cash. Personal cheques will not be accepted.
Once the formalities have been completed, you will be guided to your allocated houseboat by a member of the friendly and knowledgeable Canaltime staff.

2. Health and Safety

Canaltime takes its responsibilities very seriously indeed in terms of its commitment to guests as well as other boaters within the marina.

Each of our craft is fully licenced and insured and has a regulatory Boat Safety Certificate.

Following check-in, you will be taken through the boat by a Canaltime staff member who will familiarise you with all aspects of your houseboat.

It is important that you take the utmost of care when leaving or returning to the houseboat and marina on a daily basis. Please respect the privacy of other Canaltime guests and other berth-holders within the marina.

Please also ensure that any small children are escorted at all times when outside the houseboat and note that the roof of the boat is NOT a play area.

3. Helpful suggestions to get the best out of your holiday.

1. Do not bring too much luggage. Although there is more space than a narrowboat, storage is still limited. Folding, collapsible bags are best.
2. Bring a variety of clothes to suit your days and evening adventures, but try not to bring more than necessary.
3. Always consider your fellow guests and others using the marina, particularly when returning in the evening.
4. Please note that walking or sunbathing on the roof of the boat is prohibited.
5. If anybody should fall into the marina, please raise the alarm immediately and collect one of the buoyancy aids situated close by. You should take the time to note their locations upon arrival.
6. Always take out personal travel insurance to cover the duration of your holiday – even if you arriving from the UK. Many Brits do forget! Don’t let it happen to you.

4. Member/Guest Arrival Agreement

Please click here to view our member/guest arrival agreement.